A holiday with us is never boring. Right now we’re sitting at the airport waiting for our flight that has been delayed. At least we have a flight now, our original flight was cancelled.
We checked in this morning and everything was fine so we went and got ourselves some brekkie. When we got to the gate we noticed that our flight wasn’t on the screen which worried us. Instead we found our flight number on a different gate for a flight departing an hour later. A couple of minutes later there was a message informing us that the flight was cancelled and we were asked to proceed to the service desk to re-schedule our tickets so we did.
We stood in line at the service desk waiting and when our turn was up we then were informed that we had to proceed to the check in desk instead if we were on the cancelled Cairns flight. Annoyed we then ended up last in line again. After another wait we were then given new directions again, we had to collect our checked-in baggage before we could be re-scheduled on a new flight. Really annoyed at the lack of information we did as we were told. We then found out from other passengers that different rules apparently applied for different people, some already managed to re-schedule their flights before they had to collect their luggage. Luckily we actually got through to a staff member at the check-in desk that gave us some service and we managed to get on the next flight.
Our theory is that Jetstar had two half empty flights leaving for Cairns within an hour so they decided to cancel one if them to consolidate.
This might not have been as bad if it wasn’t for the poor service and lack of information. I guess you get what you pay for, cheap flight – cheap service.
We’re not impressed and I’ll be avoiding flying Jetstar in the future if I can.